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The info required for your identification are two. Your username and your password. Every time you punch these in, you can securely check your personal info. The characters allowed for the username field are:

  • All letters of all languages supported by the encodings UTF8
  • All numbers
  • Dash (-)
  • Underscore (_)
  • Dollar ($)
  • Hash (#)
  • Exclamation point (!)
  • Duckling (@)
  • Dot (.)

You have the ability to modify your Personal Identification Security Code (password), your e-mail address (e-mail) and your order shipping address as often as desired. The only one who has access to your information is you, through the above code, and you are solely responsible for maintaining it’s secrecy from third parties.

In case of loss or leakage of these codes, you should immediately alert us, otherwise theCitrustore.com store will not be responsible for the use of your password by an unauthorized person.

For security reasons we recommend that you change your password regularly and avoid using the same codes and easily detectable info (eg birth date).

When creating your password, we recommend that you use not only letters but also numbers and symbols (always in Latin characters). The characters permitted for the password field are the same as the characters that are allowed in the username filed:

  • All letters of all languages supported by the encodings UTF8
  • All numbers
  • Dash (-)
  • Underscore (_)
  • Dollar ($)
  • Hash (#)
  • Exclamation point (!)
  • Duckling (@)
  • Dot (.)

The following characters are allowed for the email and username field:

  • All letters of all languages supported by the encodings UTF8
  • All numbers
  • Duckling (@)
  • Dot (.)
  • Dash (-)
  • Underscore (_)

For the rest of the registration form fields the following characters are allowed:

  • All letters of all languages supported by the encodings UTF8
  • All numbers
  • Dash (-)
  • Underscore (_)

In all other fields the following characters are only allowed:

  • All letters of all languages supported by the encodings UTF8
  • All numbers
  • The gap ( )
  • A dash (-)

For all of the above fields you are not allowed to use two consecutive characters of the allowed characters. For example : , __, $$, ## etc.