If you are not satisfied with the goods you have received, you can return them to us within 14 days of receipt.The goods have to be in original resalable condition along with their original, branded packaging (if there was some). For example; do not send caps in envelopes and don’t label any shoeboxes. This will lead you to not getting a full refund. Both the returned item AND the packaging has to be in an un-used -as new- condition
Once returned, you are entitled to either exchange the product or get a refund, not including the cost of the original postage and packaging. We will not refund or exchange items that appear to be worn, used, washed or are not in original condition.
If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value or at least 25 EURO.
Greek law applies to your contract when you purchase with us at thecitrustore.com
NOTE: It is very important that you provide us with a telephone number that you use during day time, preferably a cellphone number.
NOTE: The process of refunds & exchanges can take up to 30 days.
Any returns should be sent to:
Please direct ALL enquiries regarding returns to: firstname.lastname@example.org
Please state your order number in the header.